Sydney's Eastern Suburbs
How we qualify our trades.
Before a trade reaches you, we check what actually protects you: licence, insurance, track record — and we keep a record of every job.
Our concierge replies within 24 hours.
What we check, every time
Licence
A trade’s licence is checked against the NSW register (verify.licence.nsw.gov.au) at quote time — the right class of licence, current and in the trade’s name. If it isn’t clean, they don’t quote.
Insurance
Public liability insurance is current and sighted before a trade is put in front of you — not taken on trust.
Home Building Compensation (HBCF)
On jobs over $20,000 the job-specific Home Building Compensation certificate is sighted before any deposit is paid. The job simply can’t reach the deposit step until that certificate is uploaded — so your money is never the thing that finds out a cover was missing.
Track record
Past work is evidenced, and references are checked — real finished jobs near you, not a glossy profile. We only send a trade we would use ourselves.
Records
Every job is date-stamped and photographed, so reliability is evidence — a record of what was done and when — not a testimonial you have to take on faith.
If a trade lets you down
We qualify hard so it’s rare — but no one can promise a job will never go wrong. If a trade lets you down, here is exactly what we do.
- A free replacement search — the same checks, no starting from scratch on your own.
- A records pack for you — date-stamped photos and the job history for any insurance or dispute claim.
- Your referring agent kept informed, so nobody is left chasing an update.
Service, never money.We stand behind lining up and organising the trade — we don’t hold the trade’s work or your payment, so we can’t promise a refund. What we promise is that you’ll never be left to sort it out alone.